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Family Forgives 911 Operator Who Told Caller to ‘Shut Up’

The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. Stevens eventually drowned. Now, her family is speaking out, telling Inside Edition they are furious at the handling of her emergency.

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